Refund Policy
Last updated November 12, 2026
We want you to be happy with what you buy. Yelvo sells digital credits that are delivered instantly, so this policy explains when refunds apply.
Yelvo Pack (one-time)
- Unused purchased credits can be refunded in full within 14 days of purchase.
- If you used part of a pack, we refund the unused part proportionally within the same 14 days.
Yelvo Pro (monthly)
- You can cancel anytime; the subscription stops at the end of the current billing month.
- Within 14 days of a monthly charge, we refund that month if its credits weren't used, or the unused part proportionally.
Problems with a result
If a generation or tool fails, its credits are returned to your balance automatically. If something went wrong anyway (a charge without credits, a broken result, a double charge), contact us and we'll fix it or refund you.
How to request a refund
Email pixelpulse.app.support@gmail.com with your order number or the email used at checkout. Refunds are processed by Lemon Squeezy, our Merchant of Record, to your original payment method, usually within 5–10 business days. Refunded credits are removed from your balance.
This policy doesn't affect your statutory rights as a consumer.